Emergency Family Shelters

Homelessness and poverty is a complex problem that impacts thousands of people every year. Compounding the challenge is the shortage of safe, affordable housing. Volunteers of America provides emergency housing to entire families in Rochester and Binghamton. We are the only family shelter in Binghamton and we were the first family shelter in Rochester and are now one of only two shelters in Rochester to house entire families. And, we take families of any composition, whether it is couples with children, single moms or single dads with children, same sex couples with children or families with extended members, all are welcome at the Volunteers of America Guest House. Being homeless is traumatic enough, so we work hard to keep families together by providing them with their own room and a safe, stable environment so they can pause to work on solutions to their housing crisis.

Support our Emergency Family Shelters

VOA’s Family Housing in Binghamton

Volunteers of America provides the only shelter in Binghamton that allows men and women with children to stay together during their housing crisis. Other shelters only serve men or women with children. Single fathers are separated from their children and women are separated from their teenage sons. In Maud’s Guest House, named to honor VOA founder, Maud Ballington Booth, there are seven units that provide temporary shelter to homeless families. VOA staff help families obtain the necessary resources and access permanent housing while addressing the challenges that led to their housing crisis. Volunteers of America serves nearly 100 families every year in Binghamton.

VOA’s Family Housing in Rochester

Volunteers of America provides immediate emergency shelter and support services for homeless families with children at The Guest House. This 14-unit emergency family shelter is one of only two shelters in Rochester that allows families in crisis to stay together. The goal is to provide immediate shelter and help families find appropriate, permanent affordable housing. VOA provide the basic daily living needs such as food, clothing, and hygiene supplies along with case management services to connect them with a wide range of community resources to help them get back on track. The Guest House serves more than 200 families annually in Rochester.

How the VOA Guest Houses helps families:

  • Families remain together which minimizes the trauma of homelessness.
  • VOA ensures the families’ basic needs are met by providing them with safe shelter, meals and toiletries.
  • VOA provides support services to help families find and access permanent housing and address the challenges in their lives.
  • Case managers connect families to other community resources to help them get back on their feet.