Placements in VOA’s emergency shelters are made through the county Department of Social Services. Please see our Housing Assistance Resources page for contact information to assist with immediate support and referral.
VOA provides emergency housing to families, whether it is couples with children, single moms or single dads with children, or families with extended members, all are welcome at Volunteers of America.
Experiencing homelessness is traumatic enough, so we work hard to keep families together by providing them with their own room and a safe, stable environment so they can pause to work on solutions to their housing crisis.
How VOA helps serve more than 760 families annually:
- Provides support services to help families find and access permanent housing and address the challenges in their lives.
- Families remain together which minimizes the trauma of homelessness.
- VOA ensures the families’ basic needs are met by providing them with safe shelter, meals, interim transportation to school and medical services, and toiletries.
- On-site case managers that connect families to community resources to help them get back on their feet.
- Children and family activities
- 24/7 staffing and security.
Moving Forward Family Shelter
The Moving Forward Family Shelter, run by VOA and leased by the Monroe County Department of Human Services (DHS), opened in July 2024. The shelter can accommodate up to 58 families at any given time when at full capacity, making it the largest family shelter in Monroe County. Room sizes can accommodate families from two to eight people, and offer private bathrooms.
The Guest House
VOA provides immediate emergency shelter and support services for homeless families with children at The Guest House. This 14-unit emergency family shelter, which opened in 2008, allows families in crisis to stay together.
Featured Guest Room
The “Bank of America Guest Room” is a private family room that was dedicated in honor of the company’s support for VOA’s Guest House over the years. Many thanks to the Bank of America!

BINGHAMTON SHELTER
VOA operates an emergency shelter for men experiencing homelessness and supportive housing for veterans and individuals recently released from incarceration. Together, the three programs have 29 beds, expanding to 34 beds during Code Blue (when temperatures drop below 32°F). VOA providing on-site support services and meals.
ITHACA TEMPORARY HOUSING
In partnership with Tompkins County, VOA provides 24/7 staffing, on-site supportive services, case management and peer support, security, and transportation. We can accommodate both adults and families.
Learn more about the proposed Emergency Shelter project, coming in 2029.
