Our Programs

Nationally, VOA helps more than 2.5 million people in more than 400 communities - and each affiliates services are customized to meet the needs of the community it serves. Our affiliate in Upstate New York focuses on three main areas of service tailored to our community: homelessness prevention, childhood education and reentry programs. For 125 years, we have continued our co-founder's mission to go wherever and do whatever it takes to help those in need through our ministry of service.

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    Homelessness Prevention

    VOA offers a continuum of housing programs and services: emergency shelters, supportive housing, housing for seniors, housing for veterans, rapid re-housing, rental assistance, and a residential reentry center. We believe the key to addressing homelessness is providing a continuum of support services (in addition to housing and food) to help people develop more stable, self-sufficient lives.

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    Childhood Education

    Our nationally accredited center has grown into one of the largest providers of early childhood programming within the city of Rochester. The center serves more than 500 children and families on an annual basis and provides such additional support services as a full-time registered nurse, on-site dental care, family development services, on-going parent training, full-day care, and disability supports for children with special needs.

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    Reentry Programs

    Reentry Programs VOA provides reentry programs in Rochester and Binghamton that change lives. Our Residential Reentry Center and Community-Based Residential Programs help adults transition from incarceration and get a fresh start. The services we provide include: housing, specialized case management, employment assistance, and life skills training to help people develop positive, self-reliant lives.

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"A water lily begins as a bud down in the depths of dark, murky water. But as sunshine penetrates the darkness, the lily rises to the surface and blooms. All it needed was the light to help guide and support its growth."

Maud Booth, Co-Founder of Volunteers of America

This is one of our Maud Booth’s most memorable analogies. Her and Ballington (VOA's Founders) dedicated their lives to being that light for the most vulnerable people in need. Our staff have followed in their footsteps with the same compassionate energy now for 125 years.

VOA provides more than 34 programs in these three key areas to help America's most vulnerable. Below is an overview of our continuum of services:

Housing Services
Emergency Shelters
Permanent Supportive Housing
Transitional Housing for Veterans
Cobblestone Place Senior Living
Rapid ReHousing
Project ReDirect
Rental Assistance
Employment Assistance
Emergency Food Pantry
Brightening Birthdays™

Children’s Services
Early Childhood Program
Head Start Programs
After School Program
School-Age Programs
Summer LEAP

Reentry Services
Residential Reentry Center (RRC)
Step by Step
Community Based Residential Program
Cognitive Based Intervention Programs